Miss Modern Frequently Asked Questions
Thank you for visiting Miss Modern Boutique’s FAQ page! We hope to answer your questions with the answers provided below, but if you have a question that’s not covered, please reach out to us at email@example.com.
When Will My Order Ship?
We ship out all orders within 24 hours! We ship to Canada and to the United States via Canada Post and Purolator.
What Does Shipping Cost?
We provide a standard shipping rate to all of Canada at only $5. Shipping is free Anywhere in Canada when you order $100 or more!
We do ship to the United States at a rate of $20. We currently do not ship anywhere else.
For express post, please contact us to make arrangements.
Where Does Our Product Come From?
We buy our product from select vendors and companies within Canada and the United States. Some of which include, Grace & Lace, House of Koopslie, She & Sky, Eliasz & Ella, PixieMood, and Umgee.
It’s all shipped from our location in Grande Prairie Alberta, Canada
Do Your Items Run True to Size?
Our clothing comes from a variety of designer vendors, and sizing can vary between each. Please read the descriptions of our products before buying. These detail the measurements of each item and shows which sizes are available at the moment.
Why is a Boutique Different From Any Other Store?
Great question! We are a small, family-owned boutique with a mission to bring you unique finds that you won’t find in any department store. What makes Miss Modern unique is our goal to make everyday fashion affordable without sacrificing style. We are always learning from our customers and the friends and family they share with. These are clothing items and accessories made for real life.
We have a storefront in Grand Prairie Alberta where we take all of our own product photographs. We ship directly from our warehouse, in traditional boutique style.
When Are Items Restocked?
Based on popular demand, we re-stock high volume items frequently, so be sure to check back often for updates. As a boutique, we regularly add new items so our products are always fresh. However, we do not restock clearance items as they are final sale.
What is Your Return Policy?
To be eligible for a return, all items must be in its original condition, unworn, and unwashed with their tags attached. Returns must be postmarked within 7 DAYS of the date a customer receives their shipment. Shipping must be paid for by the customer and it is their responsibility to arrange shipping back to us. Shipping costs are non-refundable.
We will issue store credit once we receive a return. We do not issue refunds for online sales and due to order volume and the high risk of sellouts, we are not always able to process exchanges.
Please inspect your order as soon as it is received. If there are any damaged or defective items, please contact us within three days via email to firstname.lastname@example.org with photos of the product.
Sale of clearance items is final. No returns or exchanges will be issued.
How Can I Contact You?
You're welcome to contact us by phone at 780.380.MISS (6477) 10:00am-6:00pm MST, or by email at email@example.com.
How Long Have We Been in Business?
After a couple of years of planning, anticipation, excitement and a lot of hard work, our website went live on Nov.27, 2015! We opened the doors of our brick and mortar store on Dec.7, 2016!
Where Are You Located?
We’re proud to have our store in Grande Prairie, Alberta, Canada. If you’re in the area, stop by and see us sometime!
#102, 10706-79 Ave
Grande Prairie, Alberta, Canada
Have a Question You Don’t See Here?
If you have any questions that are not answered above, please reach out to us at firstname.lastname@example.org so that we can be of assistance. Thank you!